Refund policy

Return & Refund Policy — PennyBeeArt

Last updated: August 2026

Thank you for shopping at PennyBeeArt! Every map and print is made with care, and many items are custom and personalized just for you. Please review our policy below before placing your order.

Custom & Personalized Orders

Because most of our maps and prints are made to order, all custom and personalized items are final sale and are not eligible for return or refund once production has started.

• Proofs: Before anything is printed, we send you a digital proof of your custom design. You're welcome to request changes at this stage — we want you to love it!
• Approval: Once you approve the final proof, we move forward with printing and shipping.
• Typos or errors after approval: If a typo or mistake is missed on the approved proof and the item has already been printed and shipped, we're unable to offer a free replacement, since the item was approved as shown. In this case, you'll need to purchase a new item to have it corrected. That said, reach out to us and we'll happily work with you to find the best solution for your situation.

Cancellations

We accept order cancellations within 3 hours of purchase. After that window, your order enters production and can no longer be canceled or refunded.

To request a cancellation, message us as soon as possible with your order number.

Non-Personalized Items

For any ready-to-ship or non-customized items (such as map pins, frames, or add-ons), please contact us within a reasonable time of delivery if there's an issue. We'll review return or exchange eligibility on a case-by-case basis.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us right away with photos of the item and packaging. We'll make it right with a replacement or refund.

Shipping

Estimated arrival times are provided at checkout and in each item's details. These are estimates only, and we're not responsible for delays once an order has shipped, including customs-related delays for international orders. If you need your order by a specific date, message us before ordering and we'll do our best to help.

Digital Downloads

Digital/instant-download items are non-refundable, as files are delivered immediately upon purchase.

Wholesale & Bulk Orders

Interested in purchasing in bulk? Message us and we'll be happy to discuss options — bulk orders may have their own terms.

Questions?

We want you to be thrilled with your PennyBeeArt piece! If anything isn't right, please reach out to us through our contact page or email, and we'll do everything we can to help.