Shipping policy

Penny Bee Art ships physical products within the United States. International shipping is not currently available.

Processing times
Our maps are handmade and prepared to order. Please refer to the individual product listing for the estimated processing time. Processing time is separate from the carrier’s delivery time.

Personalized orders
Personalized maps require proof approval before printing. Please review your proof promptly. Delays in approval may delay production and shipment. Please check your proof carefully for spelling and dates. If a customer sends a typo and approves the typo then they will be responsible to purchase a second replacement map. If Penny Bee makes an error with design we will be happy to help.

Shipping rates and delivery
Shipping charges and available services are shown at checkout. Carrier delivery estimates are not guaranteed. Weather, holidays, and other carrier delays may affect arrival dates. We do not refund orders solely because of carrier delays.

Shipping address
Please verify your shipping address before placing your order. If you notice an error, contact us immediately through pennybeeart.com. Address changes cannot be guaranteed once an order has shipped.  If am map needs to be remade or reshipped due to customer error on their address - additional fees will apply.

Damaged or missing orders
If your order arrives damaged, please contact us promptly with your order number and photos of the product and packaging. Keep all packaging while we review the issue.

If your package appears lost or is marked delivered but cannot be located, contact us so we can help investigate with the carrier.

Digital downloads
Digital products are delivered electronically and do not require shipping.